Performance coaching for recruitment businesses

Your best trainer, on every call.

Twenty years of recruitment sales training, coaching every consultant on the calls they already make. Not rec tech: performance improvement, delivered through technology.

Work out your return

Priced per consultant, per year. It sits in the training budget, not the tech stack.

A real client call, scored minutes after it ended: what mattered, the chances taken, and what to say instead
  • Close the gap

    Bottom billers perform closer to the top, without leaving the desk

  • No opportunity cost

    No residentials, no locked meeting rooms, no lost billing days

  • Coaching that never stops

    Performance improves even when the manager has no time to coach

What early access showed

The money is already on the calls. Most of it is walking past.

Real figures from the recruitment businesses in our early-access cohort. Hypotheses to test on your own desk, not guarantees.

  • 25%

    of the leads offered on calls were actually picked up. Three in four went nowhere.

  • 266

    missed sales opportunities in a single month, across the early-access cohort.

  • Most

    business-development calls never mention a retainer or an exclusive.

  • 36%

    of consultants in one global recruiter were loss-making at any one time. The top billers covered it.

Early-access cohort, UK recruitment businesses, measured on scored client and candidate calls.

The performance delta

Every recruitment business has top billers subsidising the bottom.

It is true in businesses that are doing badly and in businesses that are doing brilliantly. The bottom quartile is universal, and it is expensive.

Three costs that never appear on the P&L as a line, but sit in it everywhere.

  • The loss-making quartile

    Two consultants on the same desk, following the same process, billing wildly different numbers. The gap between them is the single biggest lever in the business.

  • The 18-month ramp

    A new consultant often takes eighteen months to two years to turn a profit, and many leave before they do. Rookie churn compounds the cost of every hire.

  • The billing manager's hour

    Billing managers are back in a tougher market, and every hour they spend training is an hour they are not billing. Coaching is a 100% opportunity cost.

What MILO is

MILO was built to scale one trainer's impact to every consultant, on every call, in real time.

The closest comparison is an L&D team or an external trainer, not a software tool. Measure it against what you spend on training today, not against a line in the tech stack.

Three things MILO does

Performance improvement, without the price you usually pay for it.

  • Bottom billers closer to top billers

    Every call is scored against the fundamentals that move placements. The consultant hears what to do differently while the call is still fresh, and does it on the next dial.

  • Training with no opportunity cost

    No residentials, no classroom days, no locked meeting rooms. The coaching happens on the desk, in the flow of work, on the calls that were happening anyway.

  • Cover for the manager who can't

    Weak or inexperienced managers are a fact of growing businesses. MILO delivers performance improvement even when the manager has no time, or no method, to coach.

Who it's for

Built for the people who carry the number.

Pick your seat. The page remembers, and the feature list below narrows to match.

For MDs & sales directors

See the whole business, not one call

Headlines an MD can act on: the leads your consultants are walking past, the objections nobody handles, how often terms are even mentioned, and which teams are moving. Numbers, not recordings.

  • Executive headlinesmissed chances, objections and terms, counted across the business
  • Money on the tablewhat the missed opportunities are worth at your own fee
  • Team against teamwhich offices and desks are moving, and which are not
  • Nothing to log intothe headlines land in your inbox on the cadence you choose

Built for sales directors, MDs and VPs of sales. This is a commercial decision, not an IT one.

The desk view: desk average, missed sales opportunities counted, call mix and every consultant's score
The desk at a glance: the missed opportunities counted, the call mix, who is moving.

What's inside

Everything a coaching team would do, if it could be on every call.

Pick who you are and the list narrows to what matters for you.

  • Live call coaching

    MILO knows when you're on a call, listens, and coaches on what was actually said.

  • Every call scored

    Eight recruitment competencies, scored consistently, minutes after the call ends.

  • Missed opportunities

    Every lead, retainer and exclusive that was offered and not taken, classified and counted.

  • Ask MILO

    A coach you can type to or talk to. A brief before the call, a debrief after it.

  • Practice room

    Live voice role-play against digital personas built for recruitment: cold BD, discovery, offer, close.

  • Development plans

    Two skills at a time, a target for each, graded only on the calls that come after.

  • Team desk

    Every consultant on one screen: who is moving, who needs you now, and what to work on.

  • Executive headlines

    The business in a handful of counted facts: chances taken, objections handled, terms discussed.

  • The cost of the leak

    Missed chances priced at your own average fee, by team and by month.

  • Interventions timeline

    Log a review, a shadow or a workshop, and see what it did to the score afterwards.

  • Daily coaching digest

    Admins set a daily email so the coaching reaches consultants who never open the app.

  • Market intelligence

    What clients and candidates are saying across the desk: sectors, objections, hiring intent.

  • Privacy by design

    Audio is transcribed and discarded. First names only. Your call data belongs to you.

  • Works with what you have

    Teams, Zoom, soft-phones and diallers. No integration project, no new process.

Adoption

No user buy-in required.

Adoption kills most recruitment technology. MILO sidesteps it: the coaching happens whether or not a consultant ever opens the app.

  • Passive on every call

    Nothing to launch, upload or remember. If the call happened, it was coached.

  • Pushed to the inbox

    Admins set a daily coaching digest sent straight to each consultant. The advice arrives even if the app never opens.

  • The manager fallback

    If a consultant ignores MILO, their manager still has the data, and the one-to-one still gets better.

Not generic AI

Generic AI training recruiters is a double-glazing salesman training recruiters.

A generic AI assistant does not know your vocabulary, your values or your market, and a consultant stops engaging with a tool that gets the words wrong inside a week. MILO has twenty years of recruitment-specific training built in.

What Generic AIClassroom trainingMILO
Speaks recruitment: briefs, terms, retainers, counter-offers NoYesYes
Coaches on real calls, not theoretical role-plays NoNoYes
Costs no billing days YesNoYes
Reaches every consultant, every day NoNoYes
Learns your standards and your playbook NoPartlyYes
Shows which intervention moved the number NoNoYes
Works without the consultant opting in NoNoYes

Work out your return

Two numbers you already know.

Your average deal and the size of your team. We'll show you what one extra deal a year per consultant is worth against the cost of MILO, and email you the working.

  1. 1Your numbers
  2. 2Where to send it
  3. 3Your return

What's your average deal worth?

How many consultants?

Where shall we send the working?

The result appears here and lands in your inbox, with the numbers you gave us.

We'll email you the working and may follow up once. No list, no drip.

Your return on MILO

—return

Added revenue a year
MILO, a year
Extra deals a year
Paid 12 months up front
Net return

A hypothesis, not a promise. Early access showed only a quarter of the leads offered on calls were picked up, so one extra deal a year per consultant is the cautious end of what better conversations are worth.

A 30-minute demo on your calls, not a script.

An extra deal is near-pure profit: the cost of sale does not change. The model is a hypothesis built on early-access data, deliberately simple, and yours to argue with.

Heard this before

The objections, answered.

We've already got loads of tech.

Good. MILO isn't in the tech stack, it's in the training budget. It replaces or extends what you spend on L&D, external trainers and manager-led coaching, and it is measured against those.

We could build this ourselves.

You could get a generic model to comment on a transcript. It won't know what a retainer is worth, why the counter-offer was lost, or what your standards are, and your consultants will stop listening to it within a week.

It's expensive.

Poor performance is expensive. Inexperience is expensive. Rookie churn, a billing manager's lost hours and a loss-making bottom quartile all dwarf the cost of MILO. One extra deal a year per consultant pays for it many times over.

We're doing great.

Then there is a performance delta you are already paying for. MILO accelerates growth in businesses that are winning; it does not imply anyone is failing.

Will my consultants actually use it?

They don't have to. MILO coaches every call whether or not the consultant opens the app, the daily digest lands in their inbox, and their manager has the data either way.

What about call data and privacy?

Audio is used for transcription only and never kept. Contacts are first names only. Your data belongs to you, and we'll walk through storage, access and your existing obligations on the demo.

Why we built MILO

The quality of coaching a consultant gets should not depend on how much time their manager has.

We spent twenty years training recruiters one room at a time. MILO is that trainer, on every desk, on every call.

  • Every consultant coached, every day.
  • Every manager backed, whatever their experience.
  • Every call worth more than the last.

See MILO on one of your own calls.

A 30-minute call. We'll show you MILO on a real recruitment conversation.